Privacy Policy
Welcome to www.anddonehair.com, a website owned and operated by Ionic Professional Private Limited, having its registered office at 258, Sector 10A, Gurugram, Haryana – 122001 (“Ionic”, “We” or “Us”). This Privacy Policy (the “Privacy Policy”) along with the Terms and Conditions provides the terms and conditions governing your use of this Website. Ionic offers products and services in the domain of personal care, functioning as a commercial and promotional platform for individual users, salons, professionals, brand collaborators, and retail partners. Your privacy is important to Us. Therefore, We have developed a Privacy Policy that covers all types of personal information that We may collect, the purpose for which such information is collected, and the manner in which We collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our Privacy Policy. By using www.anddonehair.com, you agree to the terms of this Privacy Policy. This Privacy Policy also applies to users who have agreed to receive email marketing from Ionic or its joint marketing affiliates, whether via email, third-party platforms, embedded forms, or co-branded campaigns.
1. Collection and Use of Personal Information
You may be asked to provide your personal information whenever you interact with Ionic or any of its affiliated entities while using our Website. Ionic and its affiliates may share this personal information with one another and use it in accordance with this Privacy Policy. This data may also be combined with other information to enhance and improve our products, services, content, and marketing. You agree that the information you provide is true, accurate, and complete to the best of your knowledge. You may amend, update, or request deletion of specific details by contacting us.
Your personal information may be stored or processed outside the country from which you access the Website. By using the Website, you consent to the transfer of your data internationally, including to Ionic’s affiliates, subsidiaries, and authorised partners, whose staff and subcontractors will be bound by obligations to maintain confidentiality and adhere to applicable Indian data protection laws. To ensure the security of your information, Ionic communicates its internal privacy and security protocols to its employees and enforces data protection safeguards rigorously.
This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone below this age. If it comes to our attention that we have inadvertently collected such data, we will take appropriate steps to delete it promptly. If a parent or legal guardian becomes aware that their child has provided information without consent, they should contact us using the details mentioned in this Privacy Policy.
As an adult user, by willingly submitting information, you acknowledge that you are entering into a binding agreement with Ionic through your use of the Website. Below is an indicative list of the types of personal information we may collect and how such data may be used. You are encouraged to read this section carefully.
What personal information We collect:
When you register or submit information, we may collect your name, password, mailing address, phone number, email ID, contact preferences, and other usage or interaction data related to Ionic or its affiliates. Periodically, you may be prompted to verify and update this information.
How We use your personal information:
The personal information we collect enables us to keep you informed about Ionic’s latest product launches, feature updates, and upcoming events, including order confirmations, invoices, service alerts, technical notices, and administrative communications. It also helps us enhance our services, content, and promotional efforts. If you do not wish to receive marketing or promotional emails, you may opt out at any time by updating your preferences on the Website. We also use your personal data to help us develop, deliver, and refine our products, services, content, and advertisements, and to personalize and improve your overall experience.
Occasionally, we may use your personal information to send important service-related messages, including changes to our terms, conditions, and policies. As these communications are essential to your interaction with Ionic, you cannot opt out of receiving them.
Additionally, we may use your information for internal business purposes such as auditing, data analytics, and research, with the goal of enhancing Ionic’s products, services, and customer communication strategies. You may also be required to register for an account with us in order to access specific features or services.
2. Collection and Use of Non-Personal Information
We also collect non-personal information, which refers to data that does not, on its own, allow direct association with any specific individual. Such information may be collected, used, transferred, and disclosed by Ionic for any legitimate purpose.
Below are some examples of non-personal information that we may collect and how it may be used:
We may collect data such as industry type, preferred language, postal code, area code, device identifiers, geographic location, and time zone in which an Ionic product or service is used. This helps us better understand customer behaviour and improve our offerings, marketing efforts, and user experience.
We may also gather information about customer interactions with our Website and related services. This data may be aggregated and used to provide more relevant insights, refine user journeys, and identify the most accessed areas of our Website or services. Any such aggregated data will be treated as non-personal information under this Privacy Policy. However, if we combine non-personal information with personal information, the resulting data set will be treated as personal information for as long as it remains combined.
3. Cookies and Other Technologies
Ionic’s Website, online services, promotional emails, and advertisements may use “cookies” and related technologies such as pixel tags and web beacons. These technologies help us better understand user preferences, analyze Website traffic, measure the effectiveness of advertisements and search performance, and improve overall user experience. A cookie is a small data file sent to your browser, which may then be stored on your device. It functions as an anonymous identifier for your computer, without identifying you personally. Cookies can store details such as pages visited and ads viewed or clicked. For registered users, cookies may also remember login details and screen preferences.
We consider data collected through cookies and similar technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by applicable law, we will treat them accordingly. Ionic and its affiliates may use these technologies in mobile and web-based advertising to limit ad frequency, show you more relevant ads, and track performance metrics. This improves the quality of services by saving user preferences, enhancing search results, and identifying browsing trends.
If you prefer not to receive advertisements with this level of relevance, you may opt out by contacting Ionic at the details provided in this Privacy Policy. Please note that you may still see general advertisements based on the content you are viewing or other non-personal factors. This opt-out applies only to Ionic’s advertising and does not affect interest-based advertising by third-party networks.
Cookies and other technologies may also be used to remember your preferences and personal settings when you visit or interact with the Website or other Ionic services. Our aim is to make your browsing experience smoother, faster, and more personalized.
If you wish to disable cookies, you may do so by adjusting the settings on your browser to block or reject automatic cookie storage. Please consult your browser provider for detailed instructions on managing cookies.
Be advised that some features of the Website may not function properly if cookies are disabled. We may also collect certain data automatically and store it in log files. This includes IP addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. This information is used to analyze trends, administer the Website, understand user interactions, and gather demographic insights about our user base.
Pixel tags (also known as web beacons or clear GIFs) may also be used on certain pages of our Website. These are invisible markers that generate a generic log of visits. They typically work in conjunction with cookies and register when a particular device accesses a page. If you disable cookies, pixel tags will simply record anonymous visits. Pixel tags may also be used in our emails to let us know whether a message was opened and read. This helps us reduce redundant or irrelevant communication.
4. Disclosure to Third Parties
At times, Ionic may share certain personal information with strategic partners who assist in delivering our products and services or support our marketing efforts—for instance, with payment processing companies to handle transactions or email service providers who distribute communications on our behalf. Such information is shared solely for the purpose of enhancing or facilitating our services and marketing, and is not disclosed to third parties for their independent promotional purposes. You will be informed in case your personal information needs to be shared with any third party beyond the purposes mentioned above, and if you choose not to consent, Ionic will fully respect your preference.
5. Information Sharing
Notwithstanding anything to the contrary, your personal information may be shared by Ionic in the following circumstances:
(i) with legal counsel, law enforcement agencies, or pursuant to a legal process, such as a court order or subpoena;
(ii) for the purpose of investigating, preventing, or taking action regarding suspected illegal activities or fraud;
(iii) in situations involving potential threats to the safety of any person;
(iv) in the event of violations of our Privacy Policy or to verify and enforce compliance with the policies governing the Website and applicable laws, including those of India;
(v) for the proper functioning, maintenance, and protection of our digital infrastructure and systems;
(vi) to safeguard the interests and rights of other users of the Website; or
(vii) with third-party service providers and subcontractors solely for purposes related to the services offered, provided that such parties are contractually bound to protect your personal information through confidentiality obligations and security measures at least as strong as those set forth in this Privacy Policy.
Additionally, in the event of a corporate restructuring, including but not limited to merger, acquisition, asset sale, financing, or bankruptcy, we may transfer all personal information collected to the relevant successor or acquiring entity. You will be given the option to opt out of such transfer if the new entity’s handling of your personal information materially differs from the terms outlined in this Privacy Policy.
6. Security
The security of your personal information is important to us. Ionic takes appropriate administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Sensitive information such as payment details, when entered on our registration or checkout forms, is encrypted using Secure Socket Layer (SSL) technology. Our Website is protected through a combination of electronic, procedural, and physical measures designed to prevent accidental or unlawful loss, damage, or unauthorized processing of data. We may also implement industry-recognized standards such as IS/ISO/IEC 27001 for information security management where applicable. There may be situations in which Ionic requires proof of identity before releasing any personal information to ensure authenticity. You are solely responsible for maintaining the confidentiality of your login credentials, including username and password. Our Website may contain links to external websites over which Ionic has no control; we do not share your personal data with such websites and are not responsible for their privacy practices. Please note that, despite our best efforts, no system is completely secure. If you have any concerns about the safety of your data, we encourage you to reach out to us.
7. Integrity and Retention of Data
Ionic is committed to helping you maintain your personal information in an accurate, complete, and up-to-date manner. We retain your personal data only for as long as necessary to fulfill the purposes specified in this Privacy Policy, unless a longer retention period is required or permitted under applicable Indian law.
8. Modification
Ionic reserves the right to amend this Privacy Policy at any time. Any modifications made shall be duly updated on the Website, and such changes shall be notified on the Website itself. We encourage you to review this Privacy Policy periodically whenever you access the Website, in order to stay informed about how your personal information is collected, used, and protected.
9. Legal Disclaimer
Ionic reserves the right to disclose your personally identifiable information when required to do so by law, or when we believe that such disclosure is necessary to protect our legal rights and/or comply with a judicial proceeding, court order, or other legal process.
10. Contact for any query related to Privacy Policy
In case of any discrepancies, grievances, or concerns regarding the processing of your personal or sensitive personal data, you may contact the designated Grievance Officer at the details provided below:
Name: Saumya Yadav
Designation: Director
Email ID: contact@anddonehair.com
11. Unsubscribe
The Website provides users with the option to stop receiving promotional or marketing communications. To unsubscribe, please send an email request to: contact@anddonehair.com
12. Data Security
Ionic shall implement appropriate measures to ensure the security of your data, including safeguards against alteration, loss, damage, unauthorized processing, or access. These measures shall be applied with due consideration to the nature of the data and the risks to which it may be exposed due to human actions or environmental factors.
For any clarification or further assistance, please reach out to our support team at:
Email: contact@anddonehair.com
Phone: +918527498075
Hours: Monday to Friday, 10 AM to 6 PM
Copyright © Ionic Professional Private Limited. All rights reserved.
